Jeffrey Hoover

Information technology analyst

Jeffrey Hoover

Senior IT training and support analyst with a practical infrastructure mindset.

Professionally, I handle desktop and helpdesk support, user training, deployments, and troubleshooting across multiple locations. Outside work, I run a Linux homelab and VPS where I build, secure, monitor, and repair the services I use.

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Core capabilities

Support, training, and systems work.

My work combines patient user support with structured technical troubleshooting. I am comfortable moving between a training conversation, an endpoint issue, a network path, and the service or policy behind it.

Professional experience

More than a decade in IT support.

More than a decade supporting users and technology in legal and industrial environments, with responsibility for day-to-day operations, deployments, training, and technical projects.

Arnold & Porter

Denver, Colorado

2017–Present

Senior IT training & support analyst

Deliver daily multi-location desktop and helpdesk support across workstations, laptops, telephony, mobile devices, printers, and firm applications. Provide staff and client-focused training while contributing to workstation, server, and office technology projects.

  • Install, configure, repair, and troubleshoot endpoint hardware, software, peripherals, network equipment, and legacy applications.
  • Manage user and computer configuration tasks, software upgrades, reimaging, backups, and secure access support.
  • Train and mentor new hires on applications, support processes, and user policies; support office buildouts across multiple locations.

Akin Gump Strauss Hauer & Feld

Houston, Texas

2015–2017

IT support specialist

Supported office and remote users across endpoints, phones, mobile devices, applications, and meeting technology. Coordinated technical projects including computer and software upgrades, workstation setups, phone deployments, and equipment returns.

  • Served as a primary contact for user-facing application and hardware issues.
  • Participated in application testing, user coaching, after-hours support, and security patching.

Nabors

Midland, Texas

2011–2015

Regional IT specialist

Handled regional IT support and projects across multiple West Texas locations. Supported desktop, network, server, telecom, and information security functions while helping maintain consistent hardware and software standards.

  • Triaged technical issues, service requests, user access needs, and deployment work across the region.
  • Maintained support procedures and worked with IT leadership to improve repeatable service delivery.

Hands-on infrastructure

Homelab and VPS operations.

My homelab and VPS are working environments, not demo screenshots. They give me room to test changes, investigate failures, and understand the full path from DNS and access policy to the application and its data.

Self-hosted services with real operational constraints

I operate services across a CachyOS workstation, a Linux homelab, and an Ubuntu VPS. The environment combines containers, private networking, reverse proxies, public edge services, media automation, remote access, and backups.

Network
UniFi-routed networks, AdGuard Home split DNS, Tailscale device tags and grants, and narrowly scoped access between systems.
Edge
Nginx Proxy Manager, HTTPS certificates, Cloudflare DNS, Pages, Tunnel, and authenticated browser access for selected services.
Workloads
Docker-based applications, media services, download automation, monitoring dashboards, remote administration, and game streaming.
Operations
Log and API-driven troubleshooting, systemd services, firewall and route checks, configuration backups, manifests, and restore-minded validation.

Education & credentials

Education and service management.

Formal study in management information systems, backed by IT service management training and continued hands-on work across enterprise and self-hosted environments.

2010

BBA, Management Information Systems

Texas Tech University, Lubbock

2019

ITIL 4 Foundation

IT service management certification